If you have accidently overwritten or deleted planning in iUgo, please see reach out to our friendly support team by selecting 'contact us' at the top right hand corner.
Please also provide us with details about what you would like recovered. We will contact you to let you know that we are working on restoring your planning and advise by email once this fully recovered.
Unit & Inquiry Plans
Deleted unit plans can be restored in your account by selecting the cog icon in the plans menu, and selecting 'View Deleted Plans'. A new page will load where you can restore any deleted unit or inquiry plans.
Quick link to this page for NZ users
Quick link to this page for AU users
If you need any help restoring this, we just need to know the unit or inquiry plan name and a rough date and time of when this was deleted.
Lessons within your Unit or Inquiry plans
If you have deleted or overwritten lesson notes, we can pull a lesson planning history. This can be restored back into your account. We will need to know which lessons (Week 1, lesson plan 1 etc) and rough date and time of when this was deleted/overwritten.
Weekly Planner events
To restore this, we just need to know the name of the event, the date the event was scheduled for, and a rough date and time of when this was deleted.
How events get accidently hidden
You may have set up an event for Reading that appears Monday to Friday from the beginning of the term to the end of the term. If you edit the series start date to the middle of the term, this will cause all the events prior to be hidden. It's very easy to restore, you just need to change the start date back, and all of your Reading events will show again.
Long Term Planner
To restore this, we just need to know the long term plan name and a rough date and time of when this was deleted.